Overview
Note the refund and returns policy is separate from our warranty policy. If you are interested in our warranty please see https://petesauto.net/warranty/ Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange of any kind. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Tires are exempt from being returned or refunded.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted or no refund will be granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at bills@petesauto.net.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bills@petesauto.net and send your item to: 2544 Port Sheldon St, Jenison MI 49428.
Shipping returns
To return your product, you should mail your product to: 2544 Port Sheldon St, Jenison MI 49428.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at bills@petesauto.net for questions related to refunds and returns.